Process Communication Model

If you want them to listen, talk their language!!

Process communication modelIf you want them to listen, talk their language!!

Process communication modelIf you want them to listen, talk their language!!

If you want them to listen, talk their language!!

Most days we communicate with our family, our colleagues, our team members that we already know. We also get to meet people that we may never have met before. Normal communication is when we are in the “OK” behavioural position but sometimes miscommunication can occur resulting in negative and often destructive behaviour, “not OK” behavioural position.

The Process Communication Model® (PCM) is a behaviour-based method that allows us to be more self-aware, to have better self-management skills and to manage others more efficiently. PCM is the world’s premier tool that is based on human behaviour.

Be a dynamic leader by communicating effectively

Observe and decode behaviour, because you’ll actually be able to hear what others are saying

Predict and identify the onset of disruptive behaviour

Motivate yourself and others

Detect and correct miscommunication before it creates a problem

Find out why conflicts have escalated

Respond quickly to defuse tricky situations

Invite others back into positive communication and behaviour


What they're saying

  • The PCM course was an insightful experience.
    The information provided was right on the money – pin pointing different personality styles and the way they react in different environments and why they communicate in certain ways was extremely interesting. It taught me to properly navigate these personalities and communicate with my colleagues and friends in a more effective way.
    Joyce was an excellent teacher, keeping the course material relevant to what was happening now and providing real life examples. She has a great nature and made everyone feel comfortable when sharing their experiences. I would highly recommend this course.


  • I’m very grateful that I attended the 3 days PCM workshop recently, which you facilitated.
    It was so much fun; we had a great group from all areas of life, which made it much more interesting and gave a different dynamics.
    Some of the examples used in the course are a “great fit”, and you did a fabulous job in role playing exercises.
    I’ve not only learned about myself, but now can “read” behaviours of my colleagues, clients and use it on my family and friends.
    My life will never be the same!
    I would recommend it to anyone.


  • Recently I had the opportunity to complete the Process Communication Model (PCM) 3 day course. The 3 day course provided invaluable insight as to the inner workings of communication and why we and others communicate the way we do. It presented the reasoning behind how we can best interact with others in the most effective way possible to get a positive (rather than negative) response.
    Joyce’s passion for PCM shone through as she has worked with this model for many years and was able to provide extensive examples to share with the group. Joyce provided an open framework where the group felt supported and comfortable with sharing their own experiences and this only added to our education.
    I am now on my own quest to use what I have learnt in both my personal and professional life, as this will add value to all my relationships now and in the future. Thank you Joyce, I have no doubt you will continue to provide this essential communication tool to many others moving forward.


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What they're saying

  • 'PCM certainly puts things into perspective and assists to understand the different aspects of me of other people and our behaviours when in distress'
  • 'Loved the seminar. I am more confident I can provide and facilitate a more harmonious workplace'
  • 'Loved the seminar. I am more confident I can provide and facilitate a more harmonious workplace'
  • 'Was an excellent workshop that added a lot of value to me in both my personal & professional life'
  • 'It’s best seminar I’ve attended'
  • 'With the PCM skills I foresee how I’ll be able to communicate better and break down barriers.'
  • 'With the PCM skills I foresee how I’ll be able to communicate better and break down barriers.'
  • 'Amazing, learnt so much about myself, it’s already made a huge difference in my life.'
  • 'A very useful learning experience.'
  • 'Very informative and very useful for me in my role in recruitment.'
  • 'This course was incredibly constructive.  I’ll walk away with a wealth of PCM knowledge that I can be sure will help me communicate in all areas of my life.'
  • 'Was certainly beneficial, learnt a lot about myself, my colleagues and family. I’m excited to be able to implement PCM into my life.'
  • 'My life will never be the same post PCM, I’d recommend it to anyone.'

How did Process Communication Model come about?

Dr. Kahler began his award-winning research on interpersonal communication and behaviour in the late 1960s and, in the 1970s, developed it into what became known as the ‘process model.’

In 1978, Dr. Terry McGuire, NASA’s Lead Psychiatrist for Manned Spaceflight, invited Dr. Kahler to demonstrate the efficacy of his model in connection with astronaut selection. After comparing notes on several candidates, Dr. McGuire hired Dr. Kahler, commenting that 10 minutes of using his approach revealed as much or more about a candidate than a standard psychological interview of several hours. This began an extended relationship with NASA (1978-96), during which Dr. Kahler worked with Dr. McGuire to incorporate the model into the astronaut selection, evaluation, training and management processes and during which time Dr. Kahler also translated the concepts underlying his model into behavioural terms.

The predictability of PCM was essential to Dr McGuire because using it he was able to accurately predict astronaut distress in space, important in crew selection for men working under such extreme conditions. In 1982 Dr Kahler brought the Process Communication Model® to the business world to enable organisations to offer their people tools and an approach to communication, motivation, management, and stress management in the workplace.

Since then the PCM approach has successfully benefitted well over a million people around the world.

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