One of the most challenging roles as a Leader is dealing with different personalities with different needs within your team. Some of the advice you may have received in the past is to manage and treat everyone the same in the team so there can’t be any prejudice.

Is this the correct approach?

Have you ever been in a meeting with your team and communicated something important only to have someone from your team says something from “left field” and you think to yourself, where did that come from? This is because not everyone in your team is hearing your message the same way. It’s important as a Leader to adapt your communication to ensure all of your team receive the same message.

There are six different personality types, we all have varying degrees of each of the six personalities,  character strengths, preferred communication channels and different motivators depending on our personality structure.

When we get communication right we build strong relationships with members of our team. We become more productive and the result is a high performing team delivering outstanding results.

Learn about your own personality type and how to identify each of your teams’ preferred communication style. Understand why and how they communicate and what causes them sometimes to slip into negative behaviour. Learn how to identify the early signs of negative behaviour in yourself and others and how best to communicate and motivate to stay in a positive productive mindset.

Making your next career move can be overwhelming, especially if your wanting to make  your next career move into a Supervisor or Managers role.  Most people moving into a Supervisor or Managers role are known for their technical skills in their chosen industry but may not have the skills required to Lead a team.   We sometimes wait until we’ve received a promotion, and then upskill but being proactive in your own professional development will be of benefit to your future.

One of the challenges that many new Managers experience when commencing their new role is one or more of your team may try to put you to the test, especially if it’s an internal promotion and they may have been overlooked for the role. Whilst this is negative behaviour and its difficult to understand why people would behave like this, it’s important to rise above this behaviour and focus on what’s best for your team.  Having the skills to communicate through these situations and being able to keep yourself in a positive communication space is paramount for productive Leadership.

Maybe you haven’t reached your next career aspiration yet, maybe it’s because there hasn’t been opportunities but stay focused on your goal, opportunities can happen, sometimes it may only take one move from someone and before you know it the opportunity presents itself.  No opportunity with your current employer! Maybe it’s time to move on!

Everybody communicates through Perceptions, there are characteristics to these perceptions. There are Six personality types and Interactions Styles that relate to the personality types. For each of the Six personality types there are Distress behaviours that are predictable that can lead to negative behaviour. To become an outstanding Leader being able to identify this behaviour in yourself and others before it becomes destructive.is a game changer when it comes to engaging with your professional and personal life.

Start preparing yourself for your next career move and impress those around you now by improving and learning one of the most important skill-sets required in becoming an outstanding leader, effective communication. Learn how to get the best out of a conversation by decoding and understanding others preferred communication style and connect immediately with people around you.

Sales and Business Development Professionals build trusting relationships with clients and potential clients within a short period of time.  Sometimes we feel a positive connection but sometimes conversations aren’t so comfortable and the conversation is strained and uncomfortable. People form opinions of others within a few seconds of meeting each other that’s why it’s important during the first conversation you have to listen intently to the language your client is speaking.

Some Sales Professionals will go into a meeting with a client with a preconceived ideas of the value that their product, service or solution will deliver to the client but beware, what’s important to you may not be important to the client.

Identifying your clients personality type, will provide you with valuable insight into their preferred communication style and understanding their traits that are correlated to their personality will provide you with what clients want from you. Understanding your client’s psychological needs will provide you with the skills to connect with your client.                           

Learn how to identify your customers preferred communication style and “speak their language”. No matter what you’re selling the majority of customers feel more comfortable when they have an instant connection with you.. Learn how to quickly decode communication and behaviour of the customer and what motivates them . PCM will give you the skills to recognise distress behaviours and quickly bring the customer back into a positive conversation.

How many times a day or a week do we experience miscommunication with your colleagues, family, friends or anyone we may have a need to communicate with during our day?

Life can be very busy and there are times that we don’t stop and listen to the other person we’re in a conversation with. Miscommunication can cause stress and disruption in our life and doesn’t provide any value or benefit to us, in fact, it’s detrimental to our health.

Is miscommunication due to a misunderstanding or is it because of a disagreement on a specific subject? Is it the way we verbally respond that causes a situation to accelerate into negative behaviour.

For most of us, life is busy but sometimes we don’t take the time to stop and really listen to the person we’re having a conversation with.  We can relieve the miscommunication and stress in our life by understanding our preferred communication style and also other people’s preferred communication style.

We all have preferred communication styles that correlate to our personality type. If you have the skills to listen and identify the personality type you can communicate in the correct channel to ensure that communication stays productive and remove miscommunication.

Learn how to improve your interpersonal skills by gaining the necessary skill-set required to eliminate miscommunication that results in visible and predictable negative behaviour. PCM skills to give you the tools required to forge more positive relationships by understanding others psychological needs.

As a coach do you sometimes get the feeling that there are a few members of the team that aren’t listening to you!  Maybe half the members of the team hear the instructions you provide whereas some of the team don’t get it.  This is because in any team it’s likely you will have many different personalities and each of these personalities have different communication styles and motivators.

Process Communication Model will provide you with the skills to identify the different personalities in your team or the person you are coaching and know what motivates them. By understanding their what motivates you will keep them a positive mindset and ensure a harmonious team environment.

Keeping students engaged in a positive learning environment can be challenging.

It’s inevitable that there’ll be students that cause disruption in the classroom and it’s natural for some of us to jump to the conclusion that it’s a behaviour issue when in fact it may not be. Classrooms have students that have many different personality types and respond to different communication channels, educators need to navigate these differences to keep their students engaged and motivated.

Whilst understanding your students' communication channels and psychological needs are important,  consideration of the students' environment preferences also needs to be considered to enhance the learning experience.

Educators not only have the challenge of keeping their students in a motivated positive learning environment they also need to keep themselves in a positive “OK” mindset.  To stay in the healthy positive mindset it's important for teachers need to understand their own , motivators and understand the early signs that they are moving into negative behaviour and have the skills to reverse this behaviour.

Educators not only manage and facilitate relationships with students, but they also have relationships with parents they need to manage. There are times when conversations with parents can sometimes be difficult.  The same skills used in facilitating positive relationships with students are the same skills required in keeping positive relationships with parents.

Participants learn observation techniques to assess 'second by second' student behaviour in the classroom.  These words, tones, gestures, postures and facial expressions provide valuable insights as to what motivates a student. They tell us whether or not the student is engaged in the learning activity and if we need to change our approach.  More importantly, the assessment skills you will learn provides you with a deep understanding of each student's learning abilities, their strengths, weaknesses and learning preferences, and why some students perform poorly, get bored, become disengaged or are disruptive in a class.

MUSE School, CA, USA  brought the concepts of the Process Communication Model to her school to help achieve their mission of "inspiring young people". Watch the video

Sometimes we experience what has been known as “Communication Breakdown” with our children or members of our family, another name for this is miscommunication.

We sometimes think that the miscommunication is because we aren’t being listened to.

Or there appears to be no interest in the conversation that we are having. Sometimes when arguments or misbehaviour occurs we tend to label this as misbehaving or maybe going through a stage in their life.

Sometimes this can be misbehaviour or related to a medical condition but sometimes it’s due to different communication styles at play. All of us view the world around them in at least six different ways. Some may view the world through emotions whereas others may view the world with opinions.  

Communicating in the correct language of perception and channel will minimise miscommunication resulting in positive effective communication.

PCM will teach you how to adapt your communication to keep conversations positive.  Learn how to recognise the early signs that miscommunication is starting to occur and how you can quickly divert any negative behaviour from you or the person you are communicating with and keep the conversation calm and constructive. Learn how to feed the psychological needs and motivate through communication.

What’s the cost of conflict to organisations?  How does conflict impact the culture of organisations?

The tension between people is not only destructive it can also be stressful for the people involved and can be stressful for the Human Resource specialist.

When conflict isn’t managed or appropriately solved some collateral damage can spill over into other areas of the organisation resulting in having a negative impact on morale and culture.

It’s important in conflict to be able to decode the behaviour of the people in conflict and feed their psychological needs and get them back to the “ok” mindset and be able to continue communicating to resolve the conflict.     

Learn how to identify the different personalities that are involved in the conflict and use the correct communication channels to defuse conflict.  Distress is sequential and predictable, PCM will teach you to recognise these behaviours so you can make the necessary changes to your communication to defuse the conflict.

How many times do we recruit someone only to find out that they aren’t the “right fit” for the team?  Is it because they aren’t the “right fit” or is it because we haven’t taken the time to get to know the person or is it that we don’t have the skills or tools to identify any risks.

Sometimes it isn’t about not being the “right fit”  it’s because the new person that comes into a new environment may feel uncomfortable resulting in them displaying negative distress behaviours. Not everyone may feel uncomfortable as it depends on the person’s personality type and understanding their psychological needs.

Whilst diversity in a team is encouraged in most organisations, it’s critical to know the dynamics of the current team members, their personality types, distress behaviours, psychological needs and identify if the potential new recruit will pose any risk to the current team morale.

PCM is a valuable tool that can be used when recruiting into a team. During the interview process from the skills you have developed with PCM you’ll be able to identify and engage the candidate based on their personality type which you’ll identify within a short period of time. Use the correct channels of communication to interview a candidate, understand what their psychological needs are and more important before you make the final decision you’ll understand what their predictable distress behaviours are. By understanding the personality types of the rest of the team you’ll be able to make a decision if the person is the right fit for the team and any benefits that the candidate would bring to the team.